Cinch Home Warranty Review

Overview

Home warranty plans are overlooked far too often by owners who tend to assume that their home insurance provides adequate coverage for their asset. While your insurance is still great to have for cases of theft, fire, or floods, it isn’t going to protect the items inside your home from everyday repairs that always pop up. From overflowing dishwashers to dryers that suddenly stop working, home owners all can agree that repair bills are constantly landing in your hands, and those pricey parts and technician hours can add up quickly. So for those who are tired of draining their savings on a washer that won’t drain, opting to enroll in a home warranty can mean more money back into your pocket month after month.

Cinch Home Services is an all-inclusive home warranty provider that offers flexible and customizable coverage for homeowners. Protecting both appliances and home systems, Cinch’s plans go more in-depth than many other providers and include longer workmanship guarantees, all at an affordable price. With over 45 years of experience and thousands of happy clients, Cinch is one of the top choices for home warranties and this Cinch review will breakdown everything you need to know before signing up.

Company Information

If you haven’t heard of Cinch before you’re not alone, but it isn’t because this is a new home warranty company. In fact, Cinch actually has over 45 years of experience working in the home warranty realm, just under a different name. The name change came about with Cinch’s desire to update their services and ensure that they were offering everything a modern homeowner needed instead of relying on services that were more common decades earlier. Fresh and updated, Cinch is continuing to provide stellar service and impressive plans, all of which are still priced in accordance with the average costs of home warranties.

Based out of Boca Raton, Florida, Cinch offers their services all across the USA and the only states that are not eligible to sign up are Hawaii and Alaska. To help get you immediate assistance when repairs are required, Cinch utilizes an in-house network of technicians who are located all across the states. Available 24 hours a day, 7 days a week you are able to call and request service no matter the time or day. 

Each year Cinch provides coverage to over one million homeowners and their exception online reviews prove how beloved this company is. They are an accredited business with the BBB and enjoy an A- rating on that website. In addition to their reviews and ratings, Cinch has also won a number of awards including 24 Stevie Awards which are given out for impressive customer service.

Plan Options

Not every home is the same, so it makes sense that not every homeowner wants the exact same warranty plan. For some, a new house may mean brand new appliances and if each one comes with a great manufacturer’s warranty then you won’t necessarily need the extra coverage at the present time. Likewise, if you happen to be an electrician by trade then you may not need to have coverage for that since you will be able to do those repairs yourself should they be required.

In order to make sure each customer gets exactly what they need, Cinch offers three plan options to choose from. Plans are extremely detailed and Cinch doesn’t try to hide things in fine print, instead they list everything very clearly online so you know exactly what parts are covered and what is excluded. As for what each plan covers, the chart below breaks down all three options and lists the appliances and systems that are protected for repairs.

Exclusions & Caps

Like with any warranty, plans provided by Cinch do have some exclusions and caps that are applicable, although they are unique in that they actually end up covering some things that many other providers won’t. For example, nearly all warranty providers exclude coverage for any pre-existing conditions whether or not they are known about. With Cinch, however, they will cover your appliances and systems even if they did have pre-existing conditions as long as these were unknown beforehand and had never shown signs of a problem. 

Another common exclusion found among warranty providers is a lack of coverage if the issue is due to rust or corrosion. Cinch doesn’t see this as fair since rust and corrosion can be common issues especially when dealing with pipes or appliances that use water, so they have gone ahead and removed this from their exclusion list. 

As for what is excluded, every item in your plan will have specific items or parts that aren’t covered which are laid out explicitly online and in your contract. Some of these excluded parts will include things like:

• Built-in multimedia components on fridges
• Removable hoses and accessories for central vacuums
• Doorbells that are part of an intercom system
• Water heater storage tanks
• Grain, pellet, or wood heating units
• Freestanding freezers
• Portable and above ground spas

The above list is only a sample of some common exclusions, and to know more or to ask about items specific to your home you should contact Cinch directly. Not only are there item specific exclusions, but there are also general rules that may void your warranty and items will be excluded if they are broken during misuse or have known pre-existing conditions.

Besides the common exclusions, Cinch also has caps on how much you can claim per term, with the limit typically being set at a maximum of $2,000 per item. There may be some conditions and exceptions to this, so it is important to read your contract over and be aware of all caps and exclusions that are applicable to you.

Repairs & Claims

When the inevitable happens and something breaks, you are going to want to know who to call and how to go about getting assistance. Cinch makes reporting a claim simple and easy, and everything can be done online through their “Request Service” portal. Repairs can pop up any time of day and to make sure you are never left without help, Cinch will take any requests day or night, 24/7, 365 days a year. Claims can also be initiated by asking Alexa through your Amazon echo device, and for those a bit less tech-savvy, can be done via phone as well.

Considerably shorter than their competitors, Cinch will work to connect you with a repair technician within 2 hours of your request during regular business hours, and within 24 hours if requested outside of business hours. The average time of other companies can be anywhere from 24 hours to 48 hours even during business hours, so this is one of many reasons why homeowners love and trust Cinch.

Utilizing a network of thousands of technicians across the USA and all have undergone intensive training as well as a thorough screening process. Everyone that comes to your home will be up to date with their licensing and certificates, and will have active liability insurance to protect you on the off chance something goes wrong. Not only does Cinch use the best of the best when it comes to their technicians, they also guarantee all work with a 180-day workmanship guarantee. For you, this means that if the same issue pops up within 180 days after the repair, they will send out another technician completely free of charge.

Cinch Cost

Known for their outstanding customer support and more in-depth coverage, you are probably thinking that a warranty with Cinch must cost a fortune, but the truth is they actually keep their rates pretty affordable. It’s hard to give an exact price since there are many factors that go into determining how much you pay, but for those who are interested in finding out Cinch does offer a free quote through their website. Simply plug in your details and Cinch will let you know an exact monthly cost as well as other prices such as your potential call out fee and more.

Those who want to save a bit of money on their monthly premiums will be happy to know that Cinch allows you to pick between three call out fees, and the higher your fee the less you pay monthly. Ranging from $100 to $150 per service request, this is something you will need to pay each time you request service, although it is also waived if the service request falls under that 180-day workmanship guarantee. Picking which fee you want will depend on whether you want immediate monthly savings or extra savings down the line, but either way, it all evens out in the end.

Although an exact quote for your home does require you to use their free quote portal online, there is some general pricing information available. On average, most homeowners will pay somewhere between $27.99 to $84.99 per month in premiums, which will be impacted mostly by where you live, the size of your home, and the plan you ultimately choose. 

Bottom Line

With over 45 years of experience providing home warranties, Cinch is a well-known and reputable company that exceeds expectations with their plans. Allowing coverage for things that are otherwise commonly excluded, Cinch truly focuses on the needs of their clients and ensures that when your appliances or systems break down you get the coverage you need, when you need it. Their licensed technicians are available to come to your home quickly and they stand by their work with a 180-day workmanship guarantee. If you are looking to make sure your home gets the best care and assistance, Cinch is a provider you can rely on.

You never know when a repair bill will sneak up on you, so put away that wallet and instead turn to Cinch to help cover those costs. Homeownership is already expensive enough so why be stuck paying for leaky fridges and clunky dryers? With Cinch you don’t have to worry about draining your savings every time an appliance acts up, and you get the ultimate peace of mind knowing your home is always covered. To take advantage of their new customer offers, check out their website today and enjoy a free quote for your home.